This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.
Manufacturer | HP Inc. |
Manufacturer Part Number | UJ414E |
Manufacturer Website Address | http://www.hp.com |
Brand Name | HP |
Service Name | Care Pack |
Marketing Information | This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you. |
Product Type | Service |
Service Main Type | Technical |
Service Description | 9x5 |
Provided Support | Pick-up & Return |
Provided Support | Remote Diagnosis |
Provided Support | Configuration |
Service Response Time | 7 Day |
Service Duration | 3 Year |
General Information | |
Manufacturer | HP Inc. |
Manufacturer Part Number | UJ414E |
Manufacturer Website Address | http://www.hp.com |
Brand Name | HP |
Service Name | Care Pack |
Marketing Information | This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you. |
Product Type | Service |
Service Information | |
Service Main Type | Technical |
Service Description | 9x5 |
Service Details | Remote Problem Diagnosis and Support: HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution. Repair Center Services:For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials. Pick-Up by HP:An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility. Return Shipment:An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment. Standard Business Hours Coverage:Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays. Defective Media Retention Service:A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement. Accidental Damage Protection:Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally. |
Provided Support | Pick-up & Return |
Provided Support | Configuration |
Provided Support | Remote Diagnosis |
Service Availability | 9 x 5 |
Service Response Time | 7 Day |
Service Duration | 3 Year |
Product Supported | HP Notebooks |
Part No | Product |
U9BB1PE | HP Care Pack - Post Warranty - 1 Year - Warranty |