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HP Care Pack - 3 Year - Service

UJ414E
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Product Overview
  • 9 x 5
  • Technical

This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.

ManufacturerHP Inc.
Manufacturer Part NumberUJ414E
Manufacturer Website Addresshttp://www.hp.com
Brand NameHP
Service NameCare Pack
Marketing Information

This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.

Product TypeService
Service Main TypeTechnical
Service Description9x5
Provided SupportPick-up & Return
Provided SupportRemote Diagnosis
Provided SupportConfiguration
Service Response Time7 Day
Service Duration3 Year
General Information
ManufacturerHP Inc.
Manufacturer Part NumberUJ414E
Manufacturer Website Addresshttp://www.hp.com
Brand NameHP
Service NameCare Pack
Marketing Information

This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.

Product TypeService
Service Information
Service Main TypeTechnical
Service Description9x5
Service DetailsRemote Problem Diagnosis and Support:

HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

Repair Center Services:

For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.

Pick-Up by HP:

An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.

Return Shipment:

An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment.

Standard Business Hours Coverage:

Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays.

Defective Media Retention Service:

A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.

Accidental Damage Protection:

Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally.

Provided SupportPick-up & Return
Provided SupportConfiguration
Provided SupportRemote Diagnosis
Service Availability9 x 5
Service Response Time7 Day
Service Duration3 Year
Product Supported

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